ACCP Spring Forum Preparatory
Review and Recertification Courses
April 25-26, 2020

Interpersonal Leadership Development

Saturday, April 25, 2020 from 8:00 AM to 12:00 PM CDT

Available for 4.00 hours of CPE credit
Activity Number: 0217-0000-17-061-L04-P

Part of the Leadership and Management Academy core programming, this module involves principles necessary to enhance interpersonal relationships between associates in the workplace. The concepts of win-win outcomes, self-deception, synergistic agreements, and listening to achieve understanding will be discussed in the context of health care management and delivery.

To receive credit toward a certificate of completion, participants must be enrolled in the ACCP Academy and sign the sign-in sheet provided during the session.

Faculty: Robert E. Smith, Pharm.D.
Professor Emeritus, Harrison School of Pharmacy, Auburn University, Auburn, Alabama
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Robert E. Smith, Pharm.D.
Faculty: Peter Hurd, Ph.D.
Professor and Department Chair, Pharmaceutical and Administrative Sciences, St. Louis College of Pharmacy, St. Louis, Missouri
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Peter Hurd, Ph.D.
Learning Objectives
1. Describe the process leading to synergistic, mutually beneficial agreements.
2. Apply the principles associated with empathetic listening.
3. Describe Martin Buber’s I-It/I-Thou approach to interpersonal relations and relate the concept of self-deception.
4. Describe the importance of using diversity to enhance organizational performance.